Premium Live Support
REMOTE ASSISTANCE: By Appointment ONly
Our premium Remote Assist support service helps us to efficiently resolve technical issues by using software that allows us to see your computer screen remotely and control your mouse. The software is safe and easy to download.
NOTE: This premium support service is made available by APPOINTMENT ONLY. You must be invited via email by a Help Desk support representative before attempting to install the required software below. Please note that we do not provide this service “on demand” and it is reserved for qualifying customers only.
STEP 1: INSTALL THE REMOTE ASSIST SOFTWARE (TEAMVIEWER)
When you click the INSTALL SOFTWARE button below, you will see a pop-up dialogue box (shown at right). Select “RUN.” If necessary, select “RUN” again a second time if prompted. If you have anti-virus software on your computer, please be sure to allow this program as a “safe application” or temporarily disable your anti-virus program during the remote assist session.
NOTE: If you are using Mozilla Firefox browser, you will need to download the file to your desktop and then manually run the file from there.
STEP 2: SUBMIT YOUR REMOTE ASSIST ID AND PASSWORD TO THE HELP DESK
After running the software, you will see a pop-up window with your ID and password (as shown at right). Your support representative will request this information from you in order to connect to your computer. Please email these credentials to HelpDesk@TASMarketProfile.com or provide verbally if you are on the phone with them already.
STEP 3: KEEP THE PROGRAM RUNNING AND HANDS OFF YOUR MOUSE (OR ELSE)
Please keep the program running until the support rep is connected to your computer and throughout the duration of the remote assist session. You will see your mouse moving at the direction of the support representative. Avoid taking control of your mouse while the support representative is assisting you as this will impede their efforts. Sit back and let our team do what they do best. There is a chat box within the application as an alternate way to communicate live.
STEP 4: CLOSE THE APPLICATION WHEN DONE
When your remote assist session is completed, you can close the program and it will terminate the ability to control your computer indefinitely until such time as you reinitiate a new session.
There is a risk of loss in trading stocks, commodity futures, options, and Forex. The risk can be substantial and therefore investors should carefully consider their financial suitability prior to trading. Past performance is not indicative of future performance. This website and all associated websites are for educational purposes only and should not be construed as an express or implied promise or guarantee that you will profit or that losses may be limited in any manner whatsoever. Please trade responsibly.
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